Privacy Policy

When you create an account with QuillDocs, we receive your basic account details through our secure authentication partner (Kinde), including your name and email address.

When you upload files (PDFs, Word documents, PowerPoint slides), we temporarily store and process the text content to generate mathematical vector embeddings for our semantic search and citation index.

Your uploaded documents and messages are strictly private to your account. We never sell, rent, or monetize your documents or query data.

• No Training on Your Data: Your uploaded documents and chat prompts are never used to train generalized foundation AI models.
• Isolated Vector Indexing: Embeddings generated for your documents are tagged with unique file and user identifiers and stored in isolated Pinecone vector namespaces.
• Encrypted Transmission: All data is transmitted using modern TLS 1.3 encryption in transit and AES-256 encryption at rest.

To provide high-speed parsing, secure billing, and intelligent AI responses, QuillDocs partners with trusted industry-standard infrastructure providers:

• Kinde: Enterprise-grade identity verification and role-based access control.
• Stripe: PCI-DSS certified payment processing (we never store raw credit card numbers).
• Pinecone: Managed vector database for real-time document semantic retrieval.
• Cloud AI Inference Providers: High-performance, SOC 2 compliant inference infrastructure for context synthesis and document analysis.

You retain complete ownership over your files. You can delete any uploaded file or message history at any time from your Dashboard. When a document is deleted, all corresponding vector embeddings and chat entries are permanently purged from our databases.

If you have questions regarding this Privacy Policy or wish to request data export or deletion, please visit our Contact & Support Page or email us directly at support@quilldocs.com.